A national discount retailer brought us in to run the interior renovation program for 400 of its stores, spread across eight states from Tennessee and Kentucky up into New York. The work itself was not complicated. Doing it 400 times, on schedule, in stores that never closed, was the whole job.
The scope
Every location got the same package: paint touch-ups, drywall repairs, acoustical ceiling tile repair and replacement, OSHA stripe painting, FRP panel installation, bollard replacement, and electrical drop relocations, plus a full interior deep clean. Individually, none of that is hard. The challenge in a program this size is consistency — the 400th store has to come out exactly like the first, and the crew finishing in upstate New York has to be holding the same standard as the crew that started in Tennessee ten months earlier.
Why it worked
Multi-site retail programs live and die on predictability. The retailer was not buying drywall repair; it was buying a contractor it did not have to think about. We built the program around that: a fixed weekly throughput of 12 stores, a routing plan that kept crews moving efficiently across the region, and a documentation rhythm that gave the client a clear picture of every location without anyone having to ask.
Stores stayed open throughout. That meant scheduling work around operating hours, keeping sales floors safe and navigable, and leaving each location clean enough to sell in the next morning. Across 400 stores, the program never became the reason a store had a bad day.
The result
The full program — 400 stores, 8 states, roughly $3.2M in contract value — finished on schedule over 10 months. The client was satisfied enough that follow-on work is already queued. That is the real measure of a rollout program: not whether you can do one store well, but whether the client trusts you with the next 400.